Assistant Manager

About the role

Responsible for managing HVAC service operations across the Chhattisgarh territory, ensuring timely resolution of customer complaints, effective AMC and warranty support, coordination with service/channel partners, and high levels of customer satisfaction. Regularly visit key AMC, warranty and institutional customers to review service performance and strengthen customer relationships.

What you'll do

• Customer complaint response and closure
• Customer satisfaction and escalation control
• AMC renewal and service revenue support
• Service documentation and reporting
• Safety and service-quality compliance

What you need

• 3–6 years in customer support & success
• HVAC
• Customer handling
• MS Office
• AC repair
• Communication
• Escalation handling
• B.Tech or B.E. or Diploma

Good to have

• Channel sales
• Preventive maintenance