Assistant Manager Operations

About the role

In a 24/7 operation, responsible for the supervision of a team of contact center associates. Coach, direct and develop associates so they can professionally service the customer within the service standards set by the department and the client. Coordinate work activities to achieve the volume expected to meet operational requirements.

What you'll do

• Responsible for the supervision of a team of contact center associates
• Coordinate work activities to achieve the volume expected to meet operational requirements
• Responsible for the day-to-day application of organizational policies and procedures

What you need

• 4–7 years in operations
• Customer service
• Problem solving
• Any graduate