Assistant Program Manager (Operations)

About the role

You will manage key workflows, launch projects across India, and work cross-functionally to improve efficiency, reduce cost-per-order, and ensure SLA adherence at scale. This is an incredible yet challenging launchpad role designed for future business leaders. You will start by managing programs and projects in Central Ops and grow into leading BUs at Zippee.

What you'll do

• Design Development Support – Provide timely design and detailing support for quick-commerce/e-commerce clients pan-India; assist design lead with client presentations
• Process Excellence: Own central workflows and SOPs for dark store and last-mile operations; identify bottlenecks and implement scalable fixes
• External Architect Support – Provide detailing support for external deliverables; create standard detailing templates
• Cross-Functional Collaboration: Work with product, tech, finance, and city ops teams to solve operational challenges and drive automation

What you need

• 3–6 years in consulting & strategy
• Stakeholder management
• Excel
• Last-mile delivery
• Problem solving
• SOP writing
• MIS reporting
• MBA or BBA