Associate Analyst

About the role

To make the right financial decisions and achieve their dreams, targets, and aspirations. Regardless of where you work within our organization, your initiative, talent, ideas and energy all contribute to the impact that we can make with our work. Together we can achieve great things. The Direct Lending business brings together all Home Loan and Consumer Lending activity across Retail Banking Services (RBS).

What you'll do

• Act as a role model by consistently displaying leadership behaviours that encourage productive working relationships and a strong performance culture
• Contribute to an error free process by adhering to process policies & procedures
• Encourage and drive the identification of process improvements and assist with driving higher levels of customer satisfaction
• Contribute to the success of the site through collaboration
• Deal with complex enquiries and manage complaints within your delegation

What you need

• 1–4 years in data & business analytics
• Voice process
• BBA