Associate Customer Service Manager

About the role

The Associate Customer Service Manager is a critical role within the Rural Banking function, responsible for managing branch operations and delivering exceptional customer service. The role focuses on scaling up the retail banking business by ensuring efficient use of resources and technology.

What you'll do

• Oversee day-to-day operations and administration of the branch, ensuring strict compliance with bank policies and procedures
• Manage service delivery for both internal and external customers at the designated rural branch
• Perform data entry for application forms, customer ID creation, and account setup
• Conduct document verification, including KYC checks, application forms, and loan documentation
• Handle cash and clearing transactions securely and efficiently

What you need

• 1–4 years in customer support & success
• Customer service
• Data entry
• KYC
• Loan processing
• Problem solving
• B.Com or BBA or B.Tech or B.E. or B.Sc or BA

What you get