Associate

About the role

A CSA in this role handles incoming and outgoing customer calls related to the client's A CSA in this role handles incoming and outgoing customer calls related to the client's business, delivering accurate information and resolutions while ensuring a high standard of customer We use the following session cookies, which are all required to enable the website to function:

What you'll do

• Handle incoming and outgoing customer calls with professionalism, resolving queries and providing
• Update account information and client systems accurately based on customer requests
• Verify and authenticate information as per data protection standards before sharing
• Identify customer needs and promote relevant products/services where appropriate
• Maintain SLA compliance, call quality, and data confidentiality throughout

What you need

• 1–4 years in customer support & success
• Customer service
• SAP
• Communication
• Any graduate

Good to have

• Sales