Associate Principal Solution Architect, CRM

About the role

As an Associate Principal Solution Architect, you will support the design and delivery of Dyson’s Customer Relationship Management (CRM) capabilities within the digital and enterprise IT landscape. Reporting to the Head of Solution Architecture, this role will focus on developing enterprise-grade solutions that enable seamless integration across digital platforms such as CMS, ERP, and e-commerce.

What you'll do

• Define and govern baseline and target architectures for customer engagement technologies, aligning solutions with enterprise strategies and roadmaps
• Identify capability gaps and deliver design artefacts such as logical architectures, integration views, and capability maps
• Mentor and guide a team of solution architects, fostering innovation and technical excellence
• Work closely with business leaders to translate requirements into actionable, enterprise-wide architectural solutions
• Support the integration of customer engagement platforms with core enterprise systems, enabling robust data and process flows

What you need

• 10–18 years in software engineering
• CRM
• ERP
• Any graduate

Good to have

• Salesforce