Associate Process Manager

eClerx·Pune

Pay not statedMid levelFull-time

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About the role

Associate Process Manager at eClerx. Serve as the first point of contact for internal users seeking technical assistance over the phone or email or any other medium.

What you'll do

Serve as the first point of contact for internal users seeking technical assistance over the phone or email or any other medium
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by users
Walk the users through the problem-solving process
Responding to client support requests

What you need

3–6 years in operations
MS Office
Problem solving
Any graduate

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