Associate Process Manager - TM

About the role

Additionally, he/she must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors.

What you'll do

• Independently handle clients and client calls– establish self as a valued partner
• Escalate issues to client and internal managers to bring issues to their attention in a short span of time to avoid client escalation
• Build domain expertise and lead from the front
• Help knowledge management endeavour by sharing process knowledge and best practices within the teams

What you need

• 3–5 years in operations
• KYC
• AML
• Due diligence
• Telecom
• MBA or M.Com or B.Com or BBA