Associate Program Manager

About the role

The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing staff.

What you'll do

• Maintains and improves operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans
• Accomplish human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counselling, and disciplining employees
• Prepares performance reports by collecting, analysing, and summarizing data and trends
• Meets financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analysing variances; initiating corrective actions
• Maintains professional and technical knowledge by tracking emerging trends in BPO operations management; attending educational workshops

What you need

• 10–18 years in consulting & strategy
• Process improvement
• Voice process
• Telecom
• B.Tech or B.E. or B.Sc or BCA

Good to have

• Data analysis