Associate Software Engineer

About the role

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible.

What you'll do

• Deliver technical support over the phone/chat for software (Windows OS, drivers), hardware, peripherals (printers, scanners, etc.), and basic network issues
• Diagnose and resolve technical issues efficiently, aiming for First Call Resolution (FCR)
• Handle frustrated or angry callers with patience, empathy, and professionalism
• Drive Customer Satisfaction (CSAT) by ensuring timely and effective resolution of issues
• Document all customer interactions and troubleshooting steps accurately in the ticketing system

What you need

• 1–3 years in software engineering
• Ticketing tools
• Any graduate