Associate System Engineer

About the role

Reporting to the MMC Manager, as part of the MMC Operations team, you will be responsible for delivering a highly client focused support service, developing a team of MMC/Service Desk Legacy, Support Level I and II Engineers to exceed client expectations both in technical resolution and customer service.

What you'll do

• Managing and prioritizing all tickets logged into the queue
• Act as a positive role model and mentor for fellow team members
• Assist the MMC Manager in managing and directing the day to day activities of the SD, L1, L2 support teams during assigned shift
• On-the-job coaching of team members in their development
• Provide a lead role in staff development through training, performance appraisal feedback and team building

What you need

• 2–3 years in software engineering
• SQL
• AWS
• ITIL
• Linux
• Azure
• Performance management
• B.Sc or B.Tech or B.E.

Good to have

• VMware
• Windows Server
• Root cause analysis