Associate Technical Support Engineer

About the role

We are looking for an Associate Technical Support Engineer to join our Cloud Operations team in Pune. This is an early career role for someone with 1 to 3 years of experience who wants to build a strong foundation in cloud monitoring and production support.

What you'll do

• Work under the guidance of senior Technical Support Engineers and is expected to learn quickly, follow established SOPs and gradually take on more ownership
• Monitor production systems on Azure using tools such as Azure Monitor, Application Insights, Log Analytics, Grafana and Kibana
• Assist senior engineers during major incidents by gathering logs, running health checks and keeping notes
• Help reduce false alarms by reporting noisy or misfiring alerts to the senior team
• Use AI tools such as Claude and Copilot to help read logs, summaries incidents and draft updates

What you need

• 1–3 years in it support & networking
• Troubleshooting
• Ticketing tools
• ITIL
• Windows
• Linux
• ServiceNow
• B.Tech or B.E. or B.Sc or BCA

Good to have

• Azure
• SOP writing
• Grafana
• JIRA
• REST APIs
• CI/CD