Associate - Technology Operations Support

About the role

The role acts as the first line of defense for environment health checks, monitoring operations, and ensuring seamless readiness across UAT and Production platforms. The Customer Journey PME team is a cross-functional, collaborative and innovative team responsible for partnering with engineering and product partners to ensure alignment between the organizations and contribute to the key strategic efforts.

What you'll do

• Responsible for ensuring 24x7 system availability, stability, and operational readiness across infrastructure, application, and network environments
• Responsible for partnering with engineering and product partners to ensure alignment between the organizations and contribute to the key strategic efforts
• Lead 24x7 monitoring, incident management, triage, escalation, and resolution activities to maximize service availability and minimize downtime
• Monitor infrastructure, applications, batch jobs, SFTP, network, database, firewall/security, and end-user computing platforms
• Drive major incident management, crisis response, and service restoration in partnership with PAT Leads, Shift Incharge, and L1/L2/L3 support teams

What you need

• 4–7 years in operations
• Process improvement
• Root cause analysis
• Reporting
• Incident response
• Preventive maintenance
• Documentation
• Any graduate

Good to have

• Customer service
• Splunk
• Grafana
• JIRA
• Firewalls
• ServiceNow

What you get