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To thrive in this role, you need to have: Basic troubleshooting skills and knowledge in network, voice, collaboration, and contact centre services. The ability to triage client cases effectively, ensuring that severity and impact is accurate as well as key information is documented in the case. Active listening techniques to confirm understanding and gather relevant information.
XCH Tech Svcs·Mumbai
XCH Tech Svcs·Mumbai
GHR·Mumbai, Gurugram +2 cities
GHR·Mumbai