Butler

About the role

Butler at Accor. Communicate and assist guest starting from reservation, check in, during stay until departure from the resort. All communication must be done in a well manner and in….

What you'll do

• Communicate and assist guest starting from reservation, check in, during stay until departure from the resort. All communication must be done in a well manner and in…
• Ensure highest level of guest satisfaction at all times by delivering the best service experience at every stage of the guest stay
• Work in conjunction with Housekeeping and Engineering team to ensure that villas are in immaculate condition at all times and especially in preparation for guest arrival
• Daily communication with Housekeeping and Food and Beverage team in relation to the needs of current and arriving guests to the resort
• Oversee the cleaning and maintenance of villas by Housekeeping and Engineering staff to ensure guests are not disturbed unnecessarily

What you need

• 1–4 years in hotels, food & travel
• Hotel management system
• Hospitality
• Front office
• Communication
• Housekeeping
• Reservations
• Diploma

Good to have

• SOP writing