Capability Manager

HCLTech·Bengaluru

Pay not stated12–22 yrsFull-time

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About the role

Oversee the end-to-end service delivery process, ensuring alignment with client expectations and business objectives Working on Solution Designing and Proof Of Concept (POC) testing for validating the scope and feasibility of business requirements within the existing solution package Lead a team of professionals, providing mentorship and guidance to enhance their performance and career growth

What you'll do

Proficiency in service management software and tools
Oversee the end-to-end service delivery process, ensuring alignment with client expectations and business objectives
Working on Solution Designing and Proof Of Concept (POC) testing for validating the scope and feasibility of business requirements within the existing solution package
Lead a team of professionals, providing mentorship and guidance to enhance their performance and career growth
Develop and maintain service level agreements (SLAs) and key performance indicators (KPIs) to monitor service delivery effectiveness