CES Field Engineer

About the role

Analyze customer claims and end-of-life tire encoding to understand how products perform. Set up and manage performance and usage measurement plans (GST, Roulages Contrôlés, MC tires), tracking key parameters in both operation and maintenance conditions. Detect unusual usage and alert your functional manager right away.

What you'll do

• Run field surveys: Set up and manage performance and usage measurement plans (GST, Roulages Contrôlés, MC tires)
• Report with impact: Feed the DUS database, then write alerts, FE reports, and technical study reports, validated with your functional manager before sharing
• Advise and train: Recommend standard equipment, proper work methods, and best practices. Coach the sales force on product implementation and claims handling
• Handle dissatisfaction: Diagnose causes, use CT codes to identify main damage types, recommend first-level solutions
• Keep an eye on the market: Track our offer and competitors' to note strengths and limitations, and relay the technical expectations of users and distributors

What you need

• 1–3 years in software engineering
• GST
• Claims processing
• Litigation
• Any graduate