Client Experience Program Lead

About the role

We are looking for CX Program Lead – Supervising Associate who can oversee Client Experience program within the Region. The focus is on embedding regular, robust client feedback that delivers insights that results in executed actions across the client life cycle to continually improve the experience for our clients.

What you'll do

• Build strong relationships with leadership and work with account teams to embed client experience into Account management activities
• Provide quality service delivery, maintaining the focus on exceptional client service through quality management and operational rigor
• Manage workload and work under minimal supervision and prioritize tasks effectively
• Responsible for driving increased feedback and high-quality feedback across account portfolio
• Drive innovation, automation and process streamlining of with strong focus on building efficiencies with Region’s requirements in mind

What you need

• 8–14 years in consulting & strategy
• PowerPoint
• Excel
• Data visualisation
• Project management
• Power BI
• Process improvement
• Any graduate

Good to have

• Market research
• Go-to-market
• Client relationship
• SAP
• Google Analytics