Client Relationship Support Manager

About the role

Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

What you'll do

• Responsible for the delivery of BCO tasks in line with agreed OKRs, SLAs and KPIs
• Own the end-to-end Credit & Lending servicing journey, ensuring a seamless and efficient process for customers and internal stakeholders
• Combine client relationship management with strong risk assessment and management capabilities ensuring the required credit quality & requisite returns on risk
• Continuously drive improvement in their productivity whilst enhancing client experience
• Adopt technology and customer experience improvement initiatives, including alignment to a globally consistent C&L operating model and active participation in training…

What you need

• 3–6 years in customer support & success
• Client relationship
• Credit risk
• Internal controls
• Statutory compliance
• AML
• Customer service
• B.Com or BBA

Good to have

• Credit appraisal