Client Support Specialist

MediaRadar·Remote

Pay not stated3–6 yrsFull-timeRemote

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About the role

As a Client Support Specialist, you will be a key player in delivering exceptional service to MediaRadar's North American clients. You will handle technical support inquiries, troubleshoot issues, and ensure timely resolution. This role demands strong communication skills, technical acumen, and the ability to work efficiently in EST hours to support our North American client base.

What you'll do

Client Support & Issue Resolution
Provide timely and accurate responses to customer inquiries and technical issues via email, chat, and phone
Ensure all support tickets are resolved in a timely manner, adhering to SLAs (Service Level Agreements)
Serve as the point of contact between clients and internal teams (Customer Success, Product, Engineering) to escalate and resolve complex issues
Maintain clear and concise documentation of customer interactions and resolutions within the CRM (Salesforce.com)