Citrix Cloud Engineer I ( Citrix ) - IN

Rackspace·Remote

Pay not statedJunior levelFull-timeRemote

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About the role

The Citrix Cloud Engineer I is a key element within the Rackspace support infrastructure and is expected to provide a high level of technical support to our customers via the phone, ticketing system, and automation. This role owns complex customer issues which may take several days or weeks to resolve and keeps our customers updated through every step of the process.

What you'll do

Responsible for the support of internal and external customers on multiple platforms
Work with customers and other teams to troubleshoot customer environments to increase user satisfaction
Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed
Administer Windows Server environments
Support Active Directory, Group Policies (GPO), DNS, DHCP, and Certificate Services