Cloud Engineer II

About the role

Cloud Engineer II at Rackspace. AWS Infrastructure Support.

What you'll do

• Manage and support customer AWS cloud infrastructure across production and non-production environments
• Handle Level 2 technical incidents involving medium to complex infrastructure issues
• Troubleshoot and resolve issues related to AWS compute, storage, networking, databases, security and other cloud services
• Perform root cause analysis and implement corrective actions to prevent recurring incidents
• Monitor infrastructure health, availability, capacity and performance

What you need

• 4–5 years in devops & cloud
• AWS
• Linux
• Networking
• Root cause analysis
• ITIL
• DynamoDB
• Any graduate

Good to have

• IAM
• TCP/IP
• JIRA
• Firewalls
• ServiceNow

What you get