Cloud Engineer - Windows Administrator

About the role

The Cloud Engineer reports to the TOC/NOC Manager under Managed Services and serves as an escalation point for the TOC/NOC, Service Desk, and Systems Team. The ideal candidate will have 5-7 years of hands-on experience and advanced skills in administering, managing, monitoring, and troubleshooting Windows/Linux Server environments, as well as Virtualization (Hyper-V and VMware), and familiarity with Backup Technologies.

What you'll do

• Action Incidents and Service Requests tied to the administration, management, and troubleshooting of Windows/Linux Servers, Virtualization, Storage (SAN), and Backups
• Server, Storage & Virtualization: Administer, Monitor, and Troubleshoot incidents for on-premises/hosted or cloud Windows/Linux Server and Hypervisor environments
• Perform routine updates and upgrades on servers, storage, hypervisors, and backup environments
• Work collaboratively with other team members to provide a high level of customer service and meet departmental KPIs
• Participate in on-call rotations, including weekends and after-hours support

What you need

• 5–7 years in it support & networking
• Windows
• VMware
• Troubleshooting
• Windows Server
• Networking
• Active Directory
• B.Tech or B.E. or B.Sc or BCA

Good to have

• Linux