Cloud Managed Services Engineer (L2)

About the role

As a Cloud Managed Services Engineer (L2) at NTT DATA, you'll play a critical role in ensuring our clients' cloud infrastructure runs smoothly. You'll proactively monitor, identify, investigate, and resolve cloud-based incidents and service requests. Applying your technical expertise, you'll handle second-line support for incidents and requests with medium complexity, ensuring we meet our service level agreements (SLAs).

What you'll do

• Play a critical role in ensuring our clients' cloud infrastructure runs smoothly
• Proactively monitor, identify, investigate, and resolve cloud-based incidents and service requests
• Handle second-line support for incidents and requests with medium complexity, ensuring we meet our service level agreements (SLAs)
• Identify and analyze issues before they impact our clients, provide second-level support, and work closely with other teams and clients to extend necessary support
• Also be responsible for leading client escalations for operational issues, contributing to the change management process, and ensuring all changes have proper approvals

What you need

• 1–3 years in devops & cloud
• Linux
• Windows Server
• Ticketing tools
• ServiceNow
• B.Tech or B.E. or B.Sc or BCA