Cloud NOC Analyst (L1)

Srmtech·Chennai

Pay not stated2–4 yrsFull-time

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About the role

triage, incident logging, initial diagnosis and escalation for AWS and Azure operations. environment with AWS and Azure workloads; 18x7 managed operations; customer

What you'll do

Monitor Datadog, AWS CloudWatch
And Azure Monitor dashboards and alerts
And prioritize events; create/update ITSM tickets
Execute approved L1 runbooks
For availability, utilization, connectivity and service-health events

What you need

2–4 years in it support & networking
ITIL
Networking
ServiceNow
AWS
Azure
Datadog
Any graduate

Good to have

JIRA
PowerShell
Python

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