Cloud NOC Lead

Srmtech·Chennai

Pay not stated2–5 yrsFull-time

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About the role

operational governance, escalations and service assurance for cloud operations, coordinating L1/L2 resources and customer stakeholders. with AWS and Azure workloads; 18x7 managed operations; customer

What you'll do

Handling, escalation, handover and service reporting
Azure Monitor and ITSM operating workflows
And coordinate technical teams through resolution
Track SLA/OLA, backlog, aging
Recurring incidents, alert volumes and risks

What you need

2–5 years in it support & networking
ITIL
ServiceNow
Azure
AWS
Datadog
JIRA
Any graduate

Good to have

SOP writing

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