Cluster Manager - Dark Store Operations

About the role

Incredible yet challenging opportunity to work with Operations team at a high-growth Quick Commerce startup to drive meaningful impact. This is a high-pressure, 0-handholding, unstructured environment, where no task is beneath you if it moves the mission forward. We move fast, we set a high bar, and we’re not for everyone.

What you'll do

• Help oversee Quick Commerce operations across multiple dark stores in Mumbai
• Manage (hire, fire, train, motivate) all dark store/last-mile delivery teams, and launch new dark stores & projects across Mumbai, as per the expansion plan
• Work closely with our customers (D2C brands/marketplaces) and support them in expansion/growth
• Own all aspects of dark store & last-mile operations such as inbound, inventory management, outbound, manpower planning, rostering, training, employee engagement
• Ensure a streamlined Supply Chain to drive 100% success rate & meet SLAs across the city

What you need

• 3–7 years in retail & store operations
• Store operations
• Last-mile delivery
• Inventory management
• Employee engagement
• Fleet management
• SOP writing
• Any graduate

Good to have

• MIS reporting