Collaboration Application Support Engineer

Jade Global·Hyderabad

Pay not stated5–7 yrsFull-time

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About the role

We are seeking a skilled and proactive Collaboration Application Support Engineer to support and enhance enterprise collaboration and productivity platforms. The ideal candidate will have hands-on experience managing, troubleshooting, and optimizing tools such as Adobe, Google Workspace, Slack, Figma, TextExpander, Slido and Lucid Suite etc..

What you'll do

Provide L2/L3 support for collaboration and productivity applications
Monitor, troubleshoot, and resolve incidents, service requests, and platform issues within SLA
Manage user access, configurations, and integrations across tools like Google Workspace, Slack, Adobe, Figma, etc
Perform root cause analysis (RCA) and implement preventive measures
Collaborate with vendors and internal teams for issue resolution and upgrades