Consulting Engineer

About the role

The role focuses on customer engagement and experience by working closely with customers to create value, drive adoption, and support renewals, while proactively collaborating with cross-functional teams such as Customer Success, Sales, Support, and product and engineering to ensure a unified customer experience throughout the lifecycle.

What you'll do

• Works on advanced solutions and strategic projects
• Impact within team and other teams in assigned theater
• Engages directly with customers; builds trust and rapport
• Supports customer Executive Briefings and QBRs, gathering insights to refine deliverables and project approach
• Focuses on long-term customer outcomes such as adoption and expansion through a range of activities (e.g., implementation / integration work

What you need

• 5–9 years in consulting & strategy
• CCNP
• Process improvement
• Agile
• Customer success
• PhD