CRM Product Owner

About the role

The CRM Product Owner will be responsible for driving the vision, roadmap, delivery, adoption, and continuous improvement of Microsoft Dynamics 365 Group CRM capabilities across Sales, Marketing, and related business processes.

What you'll do

• Collaborate with business stakeholders to define a clear product vision aligned with strategic business objectives and CRM transformation priorities
• Define and maintain the product roadmap, outlining the vision, priorities, dependencies, and delivery direction over time
• Prepare functional requirement documents, test case documents, and supporting delivery artefacts for new projects, enhancements, and change requests
• Own functional testing, user acceptance testing coordination, and documentation of results for projects, enhancements, change requests, and BAU activities
• Liaise with development teams to monitor delivery progress, manage dependencies, and ensure roadmap commitments are delivered on time

What you need

• 5–9 years in product management
• CRM
• Product strategy
• Roadmapping
• User flows
• Stakeholder management
• Data analysis
• Any graduate

Good to have

• Microsoft Dynamics
• Test cases
• Azure

What you get