CRT/System Analyst

About the role

The Customer Engagement Manager is responsible for bridging the gap between Information Technology Enterprise Applications and our customer. The customer is generally internal to the Corporation. The primary objective for this role is to augment the delivery capabilities of IT services; effectively build personal relationships, provide consistent representation and leadership, and facilitate corporate growth and develop strategic vision.

What you'll do

• Manage service requests for tools/applications (in-house and vendor) through life cycle management process including coordination with development, test, audit
• Ensure strength in requirements definition and appropriate level of integration is considered
• May provide and manage configuration of certain applications supported by the Applications department
• Provide advanced level technical support to projects as well as serve as a focal point for escalation
• Provide Executive level presentations of implementation status and technical challenges of our customers that explain core issues, plans

What you need

• 8–15 years in data & business analytics
• SQL Server
• B.Tech or B.E. or B.Sc or BCA

What you get