Customer Documentation Developer

About the role

Customer Documentation Developer independently creates high-quality, user-focused technical documentation for complex Fixed Networks products. Responsibilities include collaborating with cross-functional teams, managing documentation schedules, and delivering web-based content aligned with Agile and DevOps practices, while following structured writing methodologies and corporate quality standards.

What you'll do

• Design and develop high-quality, customer-oriented technical documentation for complex broadband access products, aligning with SDLC, DDLC
• Collaborate closely with cross-functional teams including PLM, R&D, and Test to gather accurate technical information for documentation
• Develop and maintain documentation and integrate content into web-based publications using Markup (Asciidoc/XML)/Markdown languages
• Use various authoring tools like Arbortext, Oxygen XML, and graphic editors (e.g., SnagIt) based on project requirements
• Create single-sourced, reusable content within a structured content management environment to ensure consistency and scalability

What you need

• 7–12 years in customer support & success
• Documentation
• CorelDRAW
• JIRA
• Confluence
• Bug tracking
• Any graduate

Good to have

• Telecom
• Python
• Linux
• Git