Customer Project Manager

About the role

Customer Project Management (CPM) ensures customer projects/programes are delivered within agreed scope, budget, schedule, and quality. Contains projects throughout all phases, starting from delivery approach identification to completion / care / operation. Comprises management of customer (and all stakeholder) relationships and expectations during the contract fulfilment as well as project team members / resources.

What you'll do

• Collect CIQ inputs from the customer for the 4G/5G network configuration, integration and acceptance testing of the network, and handover the project to Care
• Plan customer project and keeps plan updated to reflect and anticipate changes by coordinating change management on all aspects affecting cost, scope
• Participate in pre-sales and sales process activities, determine delivery approach alternatives and manages the selection of the final recommended approach to delivery
• Define the customisation of any global operational processes together with relevant point of contacts to meet project requirements (for example, network operations
• Manage the customer relationship during delivery and serves as the primary interface towards the customer in all activities-related to the own scope of the contract

What you need

• 10–18 years in customer support & success
• Escalation handling
• Sales
• Upselling
• Cross-selling
• B.Tech or B.E. or B.Sc or BCA

What you get