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Customer Success Engineer - Remote

Liminal·Remote

Pay not stated3–5 yrsFull-timeRemote
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About the role

As a Customer Success Engineer at Liminal, you are the technical advocate and first line of defense for our customers. You are an energetic, technically brilliant, and customer-obsessed individual responsible for streamlining the customer experience by proactively mitigating issues, diagnosing technical problems at the root cause, and driving solutions through to resolution.

What you'll do

  • Customer Resolution & Advocacy
  • Front-Line Technical Resolution: Own customer inquiries reported via all support channels (Portal, Email, Slack) through to complete resolution
  • This includes leading technical troubleshooting sessions via scheduled or on-demand calls and screen-sharing with customers to diagnose and resolve complex integration…
  • Cross-Functional Collaboration: Serve as the primary liaison between the customer and internal teams by collaborating across teams of subject matter specialists to…
  • Technical Troubleshooting & Investigation

What you need

  • 3–5 years in customer support & success
  • Customer success
  • REST APIs
  • SQL
  • Customer service
  • Ticketing tools
  • Freshdesk
  • B.Tech or B.E. or B.Sc or BCA

Good to have

  • Datadog

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