Customer Support Engineer

PerkinElmer·Vadodara

Pay not stated8–12 yrsFull-time

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About the role

Conducts on-site enhancements, maintenance and support for new and existing systems. Implements new product configurations/software upgrades, installs network devices and/or hardware components/peripherals. Diagnoses, troubleshoots and repairs technical problems. Knowledgeable of company and third-party vendor products utilized in the customer's application/systems.

What you'll do

Develop and maintain ongoing communication and a strong working relationship with peers to understand and manage resource availability / limitations
Ensure adequate planning and coordination of coverage to meet customer needs
Develop resources appropriately to meet customer needs
Work with Sales Managers, Support Manager, Customer Care and FSE’s to expand penetration of key laboratories
Develop and deliver a productivity strategy that contributes quarterly impacts to the business