Customer Support Executive

About the role

Customer Support Executive at Teleperformance (TP). Assist customer in resolving any open requests for support, assistance, information on upgrading etc.

What you'll do

• Assist customer in resolving any open requests for support, assistance, information on upgrading etc
• Complete Training Needs Analysis to confirm the Training is applicable
• Design Training content with the Learners needs in mind
• Maintain and improve Customer Satisfaction by delivering against those initiatives that have been identified as crucially important during each and every customer…
• Can interact effectively with the personnel, tools & resources in the Customer/technical Services team to help resolve customer issues (escalation points

What you need

• 0–1 years in customer support & success
• Customer service
• Escalation handling
• Learning and development
• Any graduate