CX manager

About the role

Unique to each client’s aspirations and size, our financial and asset management solutions are anchored by best-in-class tech upcycling services.

What you'll do

• Define and execute the Customer Experience strategy aligned with business and customer priorities
• Foster a customer-first culture focused on responsiveness, accountability, and service excellence
• Serve as the voice of the customer by translating customer insights into actionable improvements
• Drive initiatives that improve customer satisfaction, loyalty, and ease of doing business
• Ensure consistent customer experiences across all supported geographies and channels

What you need

• 8–14 years in customer support & success
• Customer service
• Financial reporting
• Sales
• Performance management
• Talent management
• Employee engagement
• Any graduate

Good to have

• Microsoft Dynamics