Data Center Technician

About the role

As a Microsoft Data Center Technician (DCT), you will stage, set up and perform hardware deployments. In addition, you will also perform troubleshooting and diagnostics on equipment, as well as perform hardware decommissions for simple changes and refreshes following Standard Operating Procedures.

What you'll do

• Performs diagnostics and troubleshooting following standard procedures, quickly identifies the cause(s) of issues
• Performs post-execution quality checks and verifies that grounding, staging, labeling, and cabling are set up properly according to safety protocols
• Decommissions hardware for simple changes and refreshes (e.g., memory upgrades, rebuilds) following standard procedures with minimal guidance
• Assists and provides guidance to other technicians to complete challenging or complex tasks
• Completes required training aligned to the role and workload; observes more experienced technicians to gain hands-on experience and relevant on-the-job training

What you need

• 2–5 years in it support & networking
• Hardware
• Troubleshooting
• Office 365
• SOP writing
• Azure
• Diploma or B.Sc