Data Operations Senior Analyst

About the role

The Platform Operations Senior Analyst supports platform operations products and services within the Data Operations team in the Product Optimization organization at athenahealth. This role is responsible for responding to internal and external stakeholders, troubleshooting complex issues, executing defined product deliverables, and providing timely resolutions.

What you'll do

• Manage and troubleshoot customer issues in Salesforce, ensuring timely and effective resolution
• Follow, maintain, and improve standard operating procedures and process documentation
• Communicate project status, timelines, deliverables, and potential risks to the manager, and partner on updates to customers and project stakeholders
• Act as the voice of the client, anticipating pain points and identifying opportunities to improve support workflows
• Collaborate with internal stakeholders and external partners to resolve issues and develop practical solutions

What you need

• 4–7 years in operations
• SOP writing
• SQL
• Process improvement
• Documentation
• Customer service
• Salesforce
• Any graduate

Good to have

• Excel