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Delivery Lead

EXL·Pune

Pay not statedSenior levelFull-time
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About the role

Develop and maintain Task and Routine Playbooks for scalable, goal-oriented dialog flows. Ensure consistency and reusability across workflows for repeatable business outcomes. Configure and manage Datastores to enable adaptive, session-aware interactions. Integrate with REST APIs, databases, and third-party services to enrich bot capabilities.

What you'll do

  • Develop and maintain Task and Routine Playbooks for scalable, goal-oriented dialog flows
  • Ensure consistency and reusability across workflows for repeatable business outcomes
  • Configure and manage Datastores to enable adaptive, session-aware interactions
  • Integrate with REST APIs, databases, and third-party services to enrich bot capabilities
  • Conduct manual testing and flow optimization to ensure high accuracy in intent detection and seamless backend integration

What you need

  • 6–10 years in software engineering
  • REST APIs
  • Manual testing
  • Test cases
  • Any graduate

What you get

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