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DEVELOPER L3(CONTRACT)

Wipro·Hyderabad

Pay not stated5–9 yrsContract
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About the role

The purpose of this role is to develop and test software modules based on client requirements and prepare project documentation while coordinating with cross-functional teams to ensure quality delivery. Gathering of requirements-Assist in conducting workshops and discussions with client stakeholders to gather business process requirements.

What you'll do

  • Design and implement IVA workflows using NICE CXone Studio and AI vendor solutions
  • Configure IVR, ACD, and routing strategies tailored to business needs
  • Develop and maintain omnichannel experiences (voice, chat, email, SMS)
  • Integrate CXone with CRMs (e.g., Salesforce, MS Dynamics), ticketing systems, and data platforms via APIs and connectors
  • Collaborate with IT and business teams to ensure secure and scalable integrations

What you need

  • 5–9 years in software engineering
  • REST APIs
  • Salesforce
  • Business analysis
  • Any graduate

What you get

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