Director - Forward Deployed Engineering

About the role

We’re hiring a Director – Forward Deployed Engineering (FDE) to build and scale GreyLabs AI’s customer-facing technical delivery organization. This is not a traditional implementation leadership role. This role sits at the intersection of Professional Services, Solutions Engineering, Customer Engineering, Product, and Delivery Operations.

What you'll do

• Build & Scale the FDE Organization
• Hire, mentor, and manage FDE Leads and FDEs across regions and enterprise accounts
• Define the org structure, career ladders, capability expectations, onboarding frameworks, and operating principles for the FDE organization
• Build a high-performance customer engineering culture balancing speed, technical excellence, and customer empathy
• Create systems that allow the function to scale without becoming process-heavy or bureaucratic

What you need

• 10–15 years in software engineering
• Python
• ETL
• Customer success
• Any graduate

Good to have

• LLMs