Domain Support Specialist

About the role

The successful candidate will handle a range of responsibilities, including diagnosis, rapid domain support, routine resource fulfillment, on-site technical support, in addition to organizing, managing, and conducting both proactive and reactive maintenance activities. Moreover, successful execution and implementation of change request will equally be part of this role.

What you'll do

• Act as the specialist escalation point, providing exceptional technical expertise round-the-clock (24/7) while ensuring a timely response to ticket queues
• Work comprehensively to identify and implement improvements in automated recovery, and provide required support for service surveillance on-site
• Secure the consistent availability and performance of all services for customers, in alignment with the Service Level Agreement (SLA)
• Conduct proactive analysis to detect potential failures, ensuring swift incident restoration and repair
• Execute Domain Support Activities including Change Introduction impact analysis, 1st Level Preventive Maintenance Coordination and Routine Maintenance

What you need

• 1–3 years in customer support & success
• Complaint handling
• Preventive maintenance
• Any graduate