Duty Manager

About the role

We are seeking a highly motivated and experienced Duty Manager to join our team. In this role you will oversee daily operations, ensuring exceptional customer service, and leading our staff to maintain the highest standards of quality and efficiency.

What you'll do

• Manage and supervise staff during assigned shifts, providing guidance, support, and motivation
• Supervise and support the Front Office team, ensuring efficient check-in/check-out, guest satisfaction, and adherence to brand standards
• Liaise with other departments to ensure smooth operations and timely service delivery
• Perform daily hotel rounds and inspections to monitor cleanliness, maintenance, and service standards
• Handle customer inquiries, complaints, and special requests promptly and professionally

What you need

• 2–5 years in hotels, food & travel
• Hospitality
• PowerPoint
• Customer service
• Front office
• BHM or BBA