Engineer- IP

Ericsson·Noida

Pay not stated3–7 yrsFull-time

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About the role

This Role is responsible for Alarm analysis, Operation-maintenance, trouble-shooting & Change Request Implementation on IP nodes (like Routers ,switches ,firewalls, load balancers and security gateways etc). Also responsible for Trouble Ticket analysis and resolution of trouble tickets raised by Customer / L2 Teams.

What you'll do

Actively Supervising of ITSM Ticket queues to maintain MTTR
Identify root cause of P0/P1/P2/P3/P4 Incidents and recommend appropriate resolution action and other events that Customer identify as requiring Root Cause Analysis (RCA)
First point of contact for support of any alarm/event/KPI related issues
Close Collaboration with Field Team for all field activities (Hardware failures, Node unreachable etc.)
Ensure timely restoration of Services maintain MTTR for good customer experience & high Service availability to maintain Service Level Agreement (SLA)