Engineer, Quality

About the role

As our Customer Quality Engineer , you'll play a key role in ensuring customer satisfaction by driving product quality, resolving customer concerns, and strengthening quality systems across manufacturing and new product development. You'll help improve product reliability, reduce customer complaints, enhance manufacturing quality, and ensure successful product launches through robust quality planning and continuous improvement initiatives.

What you'll do

• Lead customer quality activities by managing customer complaints, warranty returns, material returns
• Support new product development by leading quality deliverables including APQP, PPAP, FMEA, Control Plans, First Pass Yield (FPY), and customer quality approvals
• Conduct failure analysis through hands-on inspection, assembly/disassembly of hydraulic components, product testing, and preparation of detailed inspection reports
• Drive continuous improvement by leading internal process audits, supporting ISO 9001 and IATF 16949 audits, monitoring customer scorecards

What you need

• 7–10 years in mechanical & production
• Root cause analysis
• APQP
• PPAP
• FMEA
• Mechanical engineering
• SPC
• Diploma or B.Tech or B.E.

Good to have

• GD&T
• Six Sigma
• SAP
• Complaint handling
• CRM
• Power BI