Engineering Manager II - Whatsapp

About the role

We are seeking a visionary Engineering Manager to spearhead our WhatsApp Team — the engine behind one of HighLevel’s most explosive growth stories. For our rapidly expanding global customer base, this isn’t just a feature; it is their lifeline and primary gateway for engaging with their own customers at scale.

What you'll do

• Architect for massive scale : Own the high-level architecture and scaling decisions for core Phone platform components, including CPaaS abstractions, provider adapters
• Own Phone Billing end to end : usage metering, rating, reserve/commit lifecycle, idempotency, reconciliation, and audit trails for the Phone and WhatsApp channels
• Lead the evolution of Trust & Compliance systems into a configuration-driven
• Work hands-on with technologies like NestJS, Firestore, MongoDB, PostgreSQL, Redis, Queuing Systems, Data Warehousing Systems and Service Mesh-based microservices
• Drive high-concurrency innovation : Lead the design and execution of cross-cutting initiatives to improve reliability, latency

What you need

• 9–16 years in software engineering
• Reconciliation
• NoSQL
• Root cause analysis
• MongoDB
• PostgreSQL
• Redis
• Any graduate

Good to have

• Telecom
• Microservices
• NestJS
• Data warehousing
• Incident response
• LLMs