ERP Advisor

About the role

ERP Advisor at NTT DATA Services. Own complex delivery on the Customer Service stack in Dynamics 365. Lead design and hands-on implementation of extensible features, integrations, and automations.

What you'll do

• Own complex delivery on the Customer Service stack in Dynamics 365
• Lead design and hands-on implementation of extensible features, integrations, and automations; enforce ALM/CI-CD and best practices across multiple environments and teams
• Deliver end-to-end features in Customer Service: Case/Queue/Routing, Omnichannel for Customer Service (voice/chat/digital), Customer Service Workspace, Knowledge
• Design and implement customizations: Model-driven Power Apps, Dataverse schema (tables, relationships), forms/views/business rules, JavaScript/TypeScript form scripting
• Integrate with enterprise systems (Azure Functions/Service Bus/Logic Apps, API Mgmt, CTI via Channel Integration Framework); ensure secure

What you need

• 1–3 years in software engineering
• ERP
• JavaScript
• TypeScript
• .NET
• C#
• Microsoft Dynamics
• Any graduate

Good to have

• Azure
• Power Apps
• Power Automate
• Git
• React
• Test automation