Escalation Engineer – Client Services

About the role

This is an exciting opportunity to join a growing Global Support Organization and provide World class Support for all Thales products. By protecting the confidentiality, integrity, and availability of sensitive information that flows through today’s traditional, virtualized, and cloud-based infrastructures, Thales helps organizations reduce risk, demonstrate compliance, enhance agility, and pursue strategic goals with greater confidence.

What you'll do

• Operating at the forefront of aerospace and space, cybersecurity and digital identity, we’re driven by a mission to build a future we can all trust
• Work closely with global support engineers on customer escalation issues to ensure timely resolution
• Configure and duplicate the customer’s environment where necessary to replicate the issues for diagnosing
• Identify the root causes and use this information to improve continuously within support & field service teams
• Work closely with global development teams to diagnose issues and validating fixes

What you need

• 1–3 years in customer support & success
• SQL
• Root cause analysis
• Escalation handling
• Windows Server
• VMware
• AWS
• B.Tech or B.E. or B.Sc or BCA

Good to have

• REST APIs
• Bash
• Python
• PowerShell
• Git
• GCP